We want you to be happy - if you change your mind or you're simply not happy with the purchase, you are welcome to contact us to arrange a return, exchange or refund. You must indicate your intention to exchange or return any item within 48 hours of the date of delivery via email at email@example.com. to obtain a "Return Authorisation" number and the relevant terms and conditions. Cost associated with shipping will be the responsibility of the sender and all tags and packaging must be in original condition. Dylan Kain will not be held liable if the item is lost in transit and therefore recommends that you send all returns by trackable, insured Registered Post or via courier. All exchanges are subject to availability.
If a manufacturing fault occurs under normal use (not including general wear and tear) within 12months of the purchase date, please contact our customer service team firstname.lastname@example.org with a copy of your proof of purchase and a detailed description of the fault. Warranty will not be honoured if the item has been mistreated. If proven to be a manufacturing fault the item will be happily repaired or replaced free of charge with the same or comparable item.
The python textured leather on The Wax and The Lovette is designed to lift and peel over time to best replicate real snake skin. This is not a fault but an intentional design feature.
Refunds will only be issued at the discretion of Dylan Kain + The Love Street Studio.
Any item purchased from Dylan Kain that is legitimately incorrect or deemed to be faulty may be eligible for a refund. In order to obtain a refund you must contact email@example.com within 48 hours of receiving the goods.
Once the items have been received they will undergo a quality review. When cleared you will receive your new item within 7 business days. If we are unable to supply you with a replacement, you will receive an email notification of a store credit or refund.